Support
How can we help?
Email is the fastest way to reach us. We read everything and usually reply within a business day.
CONTACT
COMMON QUESTIONS
How often is my place checked?
It depends on your plan: monthly on Free, weekly on Plus, and on every satellite pass on Pro. Sentinel satellites revisit most places every 2 to 5 days, so Pro places are typically updated a couple of times a week. Pro can also check now, any time.
Why is the latest scene old, or missing?
Optical layers need a clear sky. If your place has been under cloud, the newest usable scene may be days or weeks old. Lower your cloud-cover limit for cleaner images, raise it for more frequent ones, or add the Radar layer, which sees through cloud and smoke.
What can I actually see?
About 10 metres per pixel. Paddocks, dams, roads, clearing, flooding, burn scars and large buildings are visible. People, cars and anything smaller than a shed are not. Enhanced imagery sharpens the picture but does not add real detail.
Why did I get a change alert when nothing happened?
Shadows, haze, tide and the season all move pixels. We filter the obvious cases, and the severity label tells you how confident we are. Slide between the two dates in the app to judge for yourself. If a place is noisy, a slightly smaller radius usually helps.
Where does the imagery come from?
The European Space Agency’s Copernicus Sentinel-1 and Sentinel-2 satellites. Scenes are bought from the satellite network on your behalf each time we check. Nothing is live.
I didn't get my sign-in code.
Check spam and promotions folders for an email from Swath. Codes expire after a few minutes; tap “Use a different email” to request another. If it still doesn't arrive, email us from the address you're trying to sign in with.
SUBSCRIPTIONS
Plus and Pro are billed through the App Store and renew automatically. To change or cancel, open Settings → Apple ID → Subscriptions on your iPhone. To move a subscription to a new device, sign in and tap Restore purchases under Account → Plan. Refunds are handled by Apple at reportaproblem.apple.com.
DELETE YOUR ACCOUNT
In the app, go to Account and tap Delete account at the bottom. Your email, places, saved imagery and alerts are removed immediately and cannot be recovered. If you can no longer sign in, email support@swath.com.au from the address on the account and we will delete it for you.
Deleting your account does not cancel an App Store subscription. Cancel that first in Settings → Apple ID → Subscriptions or you will keep being billed.